Apr - Jul 2020 (6 weeks)
"VUE," the Visionary User Experience is Aceyus, Inc.'s chief go-to-market solution. It began as a simple, streamlined alternative to enterprise level dashboards but soon became its own flagship SaaS solution.
Challenges
1. Identify key KPIs for Contact Centers across AWS, Cisco, Avaya, Five9, Salesforce, and Twilio integrations.
2. Redesign entire dashboard solution set and implement new UI/UX design processes.
3. Coordinate with newly formed Marketing, Partner Relations, and Product teams.
2. Redesign entire dashboard solution set and implement new UI/UX design processes.
3. Coordinate with newly formed Marketing, Partner Relations, and Product teams.
Role(s)
Interface design, interaction design.
Solution
Multi-tiered SaaS solution that serves mid to enterprise level Contact Center operations. Includes multiple data visualization libraries (Kendo, Fusion, Apex), is mobile responsive, cloud-ready, and capable with myriad of data integrations.
